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Customer Service

PHONE ORDERS

Customer Service is happy to take your orders by phone.
Please call us at (920) 593-2658 OR toll-free at 800-535-9264.


INTERNATIONAL ORDERS

All shipments outside of the Uniteed States are subject to a U.S. $15 document preparation fee per order. This fee is not included in the total listed on the order and will be added at the time of shipping.

The customer is responsible for all shipping charges, customes clearance, brokerage fees and provinicial taxes.


CREDITS & RETURNS

All claims for non-receipt of merchandise, damaged goods or merchandise shortages must be reported within 10 days. Exchanges for program items must be made within 10 days. Freight charges for returned merchandise, except due to damaged or defective goods will be the responsibility of the customer.

Personalized/Custom Order items are non-returnable.


GENERAL CONTACT INFO

HOURS

Monday - Friday: 8:00 am - 5:00 pm CST

PHONE

local: (920) 593-2658 toll-free: 800-535-9264

FAX

local: (920) 965-1105

E-MAIL

ponsse@promotionaldesigns.com

MAIL

Promotional Designs, Inc.
2280 South Ashland Ave.
Green Bay, WI 54304